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For Coaches

What are the available features?

Overview As a coach, you can create fitness programs and publish them to the Ascend Fitness store. You will be able to view all of the clients who've signed up for your programs and their progress and comments through each workout. You'll also be able to communicate through direct messages

Program Access

As a coach, you can choose the privacy setting for your program. When you start to create a program it will be unpublished until you are ready to release it.  Once it's completed, you may choose the "Available for All" option. This option will allow everyone who is signed up

Pricing and Charges

There is no fee to sign-up for Ascend Fitness. Once you're signed up, you may set the price point for your published programs however you see fit. You may choose to publish free programs or set your own price. Ascend Fitness will take a fee of 15% from the price

Program Image

As a coach, you may set a program image of your choice for every program you make on the app. Using your personal images is highly recommended. However, if you do not select an image, one of the app's default images will be used. Please view the default images below.

Can't find a workout movement?

If you're expecting to find a movement in the available movement library, but can't, you may create your own custom movement if you want to publish your program immediately. You may also send us a suggestion to support@ascendfitness.zendesk.com and we'll get back to you with whether we

Mismatched workout name and movement

If you see a movement and name that don't match up, please contact us at support@ascendfitness.zendesk.com to let us know the movement that seems to have a problem and we'll try to correct it as soon as possible.

Will my program be saved if I'm working on creating it, but don't finish during the same session?

Yes. Your program will be saved and be viewable to only you if you need to exit the session and come back to work on it later. You can resume by going to your programs, selecting the one that needs more work and starting where you left off.

Can I remove or delete a program from the store?

Yes. You have two options for removal of your program from the store. 1. To delete your program completely, go to the coaching tab, select the program you'd like to delete, select the three dot menu on the top right corner of the screen and "delete program" will be an

How to create a new program. Creating a new program.

To create a new program, go to the coaching tab, and select the orange + next to the created programs section. You will need to choose a program name, description, category and experience level of users who should purchase the program. You will then create the training plan by adding workouts.

Adding promotional photos.

Adding promotional photos. We highly recommend adding your own personal or branded photos on your program to differentiate yourself from others. However, if you'd like to skip that step, we conveniently have default photos that will show up depending on program category. Here's what they look like. If you do

Coach consideration of personal and business taxes.

If you have earnings on app.ascendfitapp.com in a calendar year, you will be issued a 1099 document detailing your earnings. You will be responsible for claiming your taxes with these earnings, but Ascend Fitness is responsible for making sure the document is available to you per US tax

As a coach, how do I set my program price?

You will have an option to set a program price after you've created a new program by going to the coaching tab and selecting +New Program. After you've entered the program name and description, you will have the option to go to a settings tab to set your program price,

As a coach, how can I see my clients' progress?

Client progress can be seen in the coaching tab. From the coaching tab, go to Clients. Select the photo of the client you would like to review. You will be able to see all of their training progress for each workout or program as well as any comments they've left.

How do I see the number of programs I've sold? Where can I see my detailed earnings?

To see the number of programs sold and your total earnings, go to the coaching tab, where you will be able to see your weekly, monthly and yearly overview. To see the detailed transactions that contributed to your earnings, go to the stripe portal by going to the coaching tab,

I want to create a program for myself. How can I do that?

If you create your own programming, you can sign up as a coach. By signing up as a coach, you can create and purchase programs. When you create your program, make sure the "Subscribers Only" option is selected. This will prevent users from being able to purchase or view the

How to make a program private. How to make a program public.

There are three different program publishing options that are available in the Details and Settings portion of the Create Program flow. 1. Unpublished programs are ones that only you can see and will not be shown on the store.2. Subscribers Only - they will be visible to everyone, but

How can I check my earned balance? When do I get paid?

The amount of money you've earned by selling programs will be located in the coaching tab. The available balance will be what you have earned but haven't cashed out yet. The pending balance is a balance you've requested to be paid out to you, but it is still pending transfer

How to see your earnings and get a payout. Why and when is the payment setup necessary?

How to see your earnings and get a payout. Why and when is the payment setup necessary? To see your earnings and schedule your payout, go to the Coaching tab on the main menu. The number of programs you've sold as well as your earnings will be displayed. To start

Can I duplicate a full program?

Yes. You can duplicate the program by going to the coaching tab, selecting the program you would like to duplicate, selecting the three dot menu at the top right corner of the screen, and selecting "Duplicate Program:.

Need help?

Have you any question which is not answered in this knowledge base? Contact us. We are here to help you.

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