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FAQs

Downloading App and Signing Up

The Ascend Fitness App is available on Androids and the web. You can download the Android app here. You can also sign up on the web at https://app.ascendfitapp.com. All of the same features are available on each platform and you can use whichever one you prefer. Internet

Suggestions and Feedback

Your feedback and suggestions are always welcome. Please submit them at support@ascendfitness.zendesk.com.

Have A Question That Isn't Answered Here?

Feel free to contact us at support@ascendfitness.zendesk.com

How Do I Delete My Account?

You may delete your account by going to Menu -> Settings -> Delete Account. Once you delete your account, you will no longer be able to sign in with your account credentials. Please note that this is different than wiping all user data. If you'd like to delete

Can I Use Ascend Fitness Without Internet Access?

Unfortunately, you can not use Ascend Fitness without internet access. If you know you will be in a place without access, you may view your workout and take a screenshot of the movements that are part of your workout. You may note your results elsewhere and then enter them once

Can I access Ascend Fitness on a computer or web browser?

Yes! All Ascend Fitness features are available on a computer (web browser) and apps.

How Do I Change My E-mail?

If you need the login email of an existing account changed, please contact us at support@ascendfitness.zendesk.com.

How Do I Change My Password?

If you are logged in the app you, can select Settings > Change Password If you are logged out of the app, you can go to https://app.ascendfitapp.com/password-reset to change it.

What Payment Methods Are Available?

Visa, Mastercard, Discover and AmEx are accepted payment methods.

I made my payment but still can't access the program

Please contact support at support@ascendfitness.zendesk.com.

Refund Policy

Please review our terms or service for payment and refund policies.

Issues Logging In

If you can't remember your password, you can reset it by going to https://app.ascendfitapp.com/password-reset and following the appropriate steps. If you are getting other errors while logging in please contact us at support@ascendfitness.zendesk.com.

How do I save the weights used for each exercise?

At this time, all weights used should be recorded in the comments section after completing each movement.

Who Can Use Ascend Fitness?

Anyone residing in the USA who is 18 years and older can use Ascend Fitness. Service for those residing outside of the USA is not available at this time.

How can I get help if I can't find the answer to my question in these FAQs?

If you're unable to get help from this menu, you can contact support at support@ascendfitness.zendesk.com

How can I update my personal information?

You can change your personal information such as email, location and goals by going to the profile tab. The profile tab is located at the bottom left corner of the page if you are on a laptop or PC. You can click on your name and there will be a

Need help?

Have you any question which is not answered in this knowledge base? Contact us. We are here to help you.

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